Return & Refund Policy

1. Reporting a Problem With Your Order

NetNook offers a 15-Day Money-Back Guarantee for eligible purchases. However, if your order arrives damaged, defective, incomplete, or different from the product you ordered, you must contact NetNook Customer Support within 24 hours of delivery. Claims for damaged, defective, incomplete, or incorrect orders reported after this 24-hour period will not be eligible for a refund or money-back claim under this policy.

To help us review your request, please provide your order number together with clear photographs or videos showing the product, its packaging, and the issue.

2. Product Condition for Returns

Products approved for return must be unused and in their original condition and packaging, unless the product arrived damaged, defective, or incorrect.

Because certain pet products are subject to hygiene and safety considerations, opened or used products may not be eligible for return.

3. Return Approval

Contacting us does not automatically mean that a return or refund has been approved. Each request is reviewed based on the condition of the product, the reason for the request, and the applicable terms of this policy.

If a return is approved, our support team will provide the applicable return instructions.

4. Return Shipping Costs

If a return is requested because the customer changed their mind, ordered the wrong product, or no longer wants the item, the customer is responsible for the applicable return shipping costs.

If we determine that an item was sent incorrectly or arrived damaged due to an issue on our side, we will provide appropriate instructions for resolving the issue.

5. Refunds

Once an approved returned product has been received and inspected, NetNook will determine whether the applicable refund conditions have been satisfied.

When a refund is approved, it will be issued to the original payment method used for the order. The time required for the refund to appear in your account may depend on your bank or payment provider.

6. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us within 24 hours of delivery.

Please do not dispose of the product or its original packaging before contacting us, as photographs or additional information may be required to assess the claim.

7. Products That May Not Be Eligible for Return

• Products that have been opened or used, where hygiene or safety considerations apply.
• Products that have been washed, modified, damaged, or altered after delivery.
• Products returned without required original packaging.
• Return requests submitted outside the applicable reporting period.

8. Payment Method and Refund Protection

NetNook accepts payment methods displayed at checkout, which may include major debit and credit cards and PayPal.

Refunds approved under this policy are processed through the original payment method used for the transaction.

9. Contact Us

If you have a question about a return, refund, damaged product, or incorrect order, please contact NetNook Customer Support and include your order number so that we can review your request.