Politique d’expédition
Shipping Policy
Thank you for shopping with NetNook. Below are our shipping terms and delivery guidelines.
Processing Time
- Orders are typically processed within 1–3 business days.
- Orders are not processed on weekends or holidays.
- During high-demand periods, processing times may be slightly delayed.
Shipping Time
Estimated delivery times:
- Europe: 5–12 business days
- United Kingdom: 5–10 business days
- United States: 7–15 business days
- International: 7–20 business days
Delivery times may vary depending on customs, local carriers, weather conditions, or peak seasons.
Shipping Costs
Shipping fees are calculated at checkout based on the destination and selected shipping method.
Free shipping promotions may be offered on selected orders or during special campaigns.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email to monitor your delivery status.
Customs & Import Taxes
International customers may be responsible for customs duties, import taxes, or local fees depending on their country’s regulations.
Incorrect Address
Please ensure your shipping address is correct before placing your order. NetNook is not responsible for delays or lost packages caused by incorrect or incomplete addresses.
Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact our support team and we will assist you as much as possible.
Damaged Items
If your order arrives damaged, contact us within 48 hours of delivery with clear photos of the item and packaging.