Last updated: July 2026
At NETNOOK, we carefully inspect and package every order to ensure your pet receives a high-quality product in perfect condition.
Due to the nature of pet products, hygiene requirements, and product safety standards, our return policy is limited.
1. Return Request Period
Customers must contact NETNOOK within 24 hours of receiving their order if they wish to request a return.
Any return request submitted after this 24-hour period will not be accepted.
2. Product Condition Requirements
To be eligible for a return, the product must meet all of the following conditions:
- The product must be unused.
- The original packaging must be completely intact.
- All accessories, manuals, and included items must be included.
- The product must be in the same condition as received.
3. Opened Packages & Used Products
For hygiene, safety, and quality reasons:
Products with opened packaging, removed seals, assembled items, used products, or products showing any signs of use cannot be returned or refunded.
Once a product box has been opened, the return request will no longer be accepted.
This includes, but is not limited to:
- Pet beds and furniture
- Smart pet devices
- Trackers
- Feeding products
- Grooming products
- Electronic pet accessories
4. Return Shipping Costs
If a return is approved, the customer is responsible for all return shipping costs.
NETNOOK does not cover return delivery fees, customs charges, handling fees, or any other costs related to returning the product.
The original shipping fee is non-refundable.
5. Damaged or Incorrect Items
If you receive a damaged product or an incorrect item, please contact us within 24 hours of delivery with:
- Order number
- Photos or videos of the product
- Packaging condition
We will review the case and provide an appropriate solution if the issue is confirmed.
6. Refund Process
Approved refunds will only be processed after the returned product has been received and inspected by NETNOOK.
If the product does not meet our return requirements, the refund will be refused.
Refund processing times may vary depending on your payment provider.
7. Final Sale Items
Some products may be marked as final sale and cannot be returned unless they arrive damaged or defective.
8. Contact Us
For any return-related questions, please contact our customer support team.
Thank you for understanding and supporting NETNOOK. We are committed to providing safe, high-quality products for your pets. 🐾